Return & Refund Policy

Customer satisfaction is our top priority at Muzhaul. Since we specialize in custom packaging, display cards, and stationery supplies, we ensure every order meets high-quality standards. However, if there is an issue with your order, we offer a hassle-free exchange and return policy under the following conditions:

• Return & Claim Window: If you receive damaged, defective, misprinted, or incorrect items, please contact us within 7 days of delivery.

• Proof Required: Kindly share an unboxing video or clear photos of the damaged/incorrect items with us via WhatsApp or Email along with your Order ID.

• Refunds & Replacements: Once your claim is verified, we will either send you a free replacement or issue a full refund back to your original payment method / bank account.

• Return Conditions: Items must be unused, in their original condition, and in their original packaging to qualify for a return.

• Return Shipping Fees: If the item delivered was damaged, misprinted, or incorrect, Muzhaul will cover all replacement shipping costs. For returns due to customer preference, return shipping fees will be paid by the customer.